Last updated: 26 August 2026
Stepable offers a 30-day money-back guarantee. If you are not satisfied with Stepable Pro, you can request a full refund within 30 days of your order date.
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or email us at support@stepable.app and we will help you. Refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.
You can cancel at any time from your billing page in Stepable. Cancelling stops future renewals; you keep Pro access until the end of the period you have already paid for. If you cancel within the first 30 days you can also request a refund as described above.
The 30-day window applies to your initial purchase and to each renewal charge. If a renewal took you by surprise, contact us within 30 days of the charge and we will refund it.
The free plan costs nothing, so there is nothing to refund. We encourage you to try Stepable for free before subscribing.
Email support@stepable.app. Paddle's own refund policy is available at paddle.com/legal/refund-policy.